The interview series with employees of the dataglobal Group

How long have you been working for the dataglobal Group?

I started at dataglobal GmbH on June 1, 2009 as a Senior Consultant.

What core services do we offer?

We offer data center operation services at the levels of infrastructure, operating systems, network, user management, data management, containers/cybernetes, databases and SAP Basis.

The ITIL service management processes and roles form the basis for our services.

We deliver all phases of the managed service from conception, takeover/transition, operation to the return of the services.

How do you guarantee the security and compliance of managed services?

In the two very important areas of security and compliance, we plan, manage and monitor the following measures on an ongoing basis:

1. safety measures

✅ Network security:

• Firewalls, IDS/IPS (Intrusion Detection & Prevention Systems)
• VPNs & Zero Trust Network Access (ZTNA)
• Segmentation to minimize the attack surface

✅ Data and access protection:

• Encryption
• Multi-factor authentication (MFA)
• Least privilege principle for users and services

✅ Security Monitoring & Incident Response:

• SIEM (Security Information and Event Management) for the detection of anomalies
• 24/7 Security Operations Center (SOC)
• Automated response mechanisms for incidents

✅ Patching & vulnerability management:

• Regular updates & patching cycles
• Vulnerability scans and penetration tests

2. compliance & regulatory requirements

✅ Standards & certifications:

• TISAX, ITIL
• Data protection law such as DSGVO

✅ Audits & documentation:

• Regular internal & external audits
• Logging and traceability of all security-relevant actions

✅ Data storage & backup strategies:

• Georedundant backups with regular recovery tests
• Retention policies for compliance with legal requirements

How do you ensure that our services are continuously improved and adapted to customer requirements?

We divide the continuous improvement and adaptation of our services to customer requirements into the following three areas of action:

1. ITSM & Continuous Service Improvement (CSI)

✅ ITIL-based service optimization

• Regular service reviews to identify improvements
• Problem and incident analyses to eliminate causes
• Service level management to ensure customer satisfaction

✅ Measurement & KPIs

• SLA (Service Level Agreements) for checking service quality
• KPIs such as response time, resolution time
• Monitoring of system performance and availability

2. customer-centric customization

✅ Direct customer feedback & surveys

• Regular feedback meetings with customers

✅ Adaptation to business requirements

• Flexibility in scaling services according to demand

3. automation & increased efficiency

✅ Automatic scaling & resource management

• Use of cloud technologies for dynamic scaling
• Optimizing the use of resources for cost and energy efficiency

What challenges do you face on a day-to-day basis when providing managed services?

We face the following challenges with the associated solutions in Managed Service:

1. security & compliance challenges

🔴 Ensuring data security

• Sensitive customer data must be protected against cyber attacks.
• Solution: Encryption, zero-trust models, regular penetration tests.

🔴 Compliance with regulatory requirements

• Various compliance requirements (GDPR, TISAX, ISO 27001, etc.) must be met.
• Solution: Automated compliance checks, audits, documentation.

🔴 Recognizing and responding to security incidents

• Cyber threats are constantly evolving.
• Solution: SIEM systems, 24/7 monitoring, incident response plans.

2. technical challenges

🔴 Integration into existing customer infrastructures

• Heterogeneous IT landscapes with different systems and technologies.
• Solution: API-supported integrations, standardized interfaces.

🔴 Service availability & performance problems

• Customers expect high availability and fast response times.
• Solution: Load balancing, high-availability architectures, automatic scaling.

🔴 Regular updates & patching without interrupting operations

• Critical updates must be installed without disrupting operations.
• Solution: Maintenance window, rolling updates

3. organizational & customer-related challenges

🔴 Expectation management & SLA compliance

• Customers often have high availability and response time requirements.
• Solution: Clear communication, realistic SLAs, regular service reviews.

🔴 Fast response to customer requirements

• Change requests or new features should often be implemented immediately.
• Solution: Agile methods, change management, DevOps practices.

🔴 Lack of qualified specialists

• IT experts are often hard to find.
• Solution: Automation, training, nearshore concepts

What qualifications are particularly important for successful work in the field of managed services?

A combination of technical skills, process understanding and soft skills is crucial for successful work in the field of managed services:

1. technical qualifications

✅ IT infrastructure & network technology

• Knowledge of Windows & Linux servers, virtualization (VMware, Hyper-V)
• Network technologies such as VPN, firewalls, load balancing, DNS, TCP/IP

✅ Automation

• Scripting with PowerShell, Bash or Python for automation
• Infrastructure as Code (IaC), for example with Ansible

✅ Security & compliance knowledge

• ISO 27001, GDPR, TISAX for data protection & security
• Security tools such as SIEM, IDS/IPS, MFA

✅ ITSM & Service Management

• ITIL certification (Foundation level is often sufficient)
• Experience with incident, problem & change management processes
• Security policies & audit logging in MOVEit

2. process & management skills

✅ Monitoring & Troubleshooting

• Ability to quickly identify and solve problems
• Tools such as Nagios, PRTG, Splunk, Grafana for performance monitoring

✅ Project & customer management

• Ability to understand and implement customer requirements
• Experience with SLA management & customer communication

✅ IT compliance & documentation

• Experience with audits & reporting
• Ability for structured documentation & process optimization

3. soft skills & mindset

✅ Analytical thinking & problem-solving skills

• Ability to systematically solve complex technical problems

✅ Customer orientation & strong communication skills

• Important characteristic for dealing with customers and internal teams

✅ Flexibility & willingness to learn

• IT is constantly evolving – continuous learning is a must

✅ Ability to work in a team & stress resistance

• Managed services are often time-critical – working calmly under pressure is important

How is the cooperation with colleagues in the Managed Services team and in the entire Group?

A working world in which people can work easily and on the move from anywhere in the world – safely, efficiently and conveniently. This vision is what drives us.

WHAT do we do? Strengthening companies with intelligent software and service solutions

WHY are we doing this? Connect, Collaborate, Protect

HOW do we do that? Simple, intuitive and intelligent – process-oriented and shirt-sleeved

Thank you very much for the interview, Karsten!

Apply now to the dataglobal Group

Are you interested in becoming part of the dataglobal Group and working with us to realize the vision of the Digital Workplace for our customers? We are always on the lookout for new talent, whether in software development or in other areas such as sales, consulting, etc.

Take a look at our current vacancies and see if there is a suitable position for you. We look forward to hearing from you!

The interview series with employees of the dataglobal Group

How long have you been working for the dataglobal Group?

Since 01.01.2024

What do you particularly like about Sales at the dg Group?

I really enjoy customer contact and order processing.

I never thought I’d say this, but I’m particularly excited about the connection to math! I enjoy applying the things I learned at school and calculating amounts. I do this, for example, when creating maintenance tickets, the difference between maintenance and subscription and when entering an order in our “SITE” (ERP) system.

What is particularly important to you in training? Can the dg Group fulfill these requirements so far?

A trainee should be well received and also be allowed to take on responsibility. After just a short time, I was allowed to help out a lot and take on responsibility and, thanks to my nice colleagues and my trainer, I have fun at work every day – and you can even have breakfast or a snack in between! 😊

At the dataglobal Group, I also like the fact that I was immediately welcomed into the “family” and was even invited to the annual Christmas party before I started my apprenticeship.

I also find team building and communication very important, which the dg Group fully fulfills. I really like the fact that there are weekly meetings to clarify situations for everyone in the department and to discuss everything.

About once a month, there is also a meeting with all employees and the management to discuss a monthly review. There’s always something delicious to eat here too – and you can win me over with food anyway!😄

“A trainee should be well received and also be allowed to take on responsibility.”

Where do you see our goals in Sales? What challenges do we face?

A major goal at the moment is to convert as many customers as possible to subscription contracts, which of course poses challenges from time to time. We have to make a good case here and explain the benefits.

Another major goal is to analyze the monthly data in order to recognize how useful a campaign is, for example, and to react to it with changes if necessary.

How is the cooperation with colleagues and the general cooperation in the team and in the Group in general?

Cooperation is very good and everyone keeps an eye on ensuring that no one is put under pressure. If someone has too many tasks, the other person is happy to take on some of them.

How would you describe the corporate culture of the dg Group in your own words?

The dg Group has very nice employees and is an open, modern company.

Would you recommend the dataglobal Group as an employer? Why?

I would definitely recommend the dataglobal Group as a place to train or work. This is because of the points I have already mentioned:

• Super employee/trainer
• Modern and open culture
• Promotes learning (you learn a lot of new things!)
• Home office offers
• Lots of communication
• Delicious food once a month
• Team events/team building (e.g. our summer party)
• Flexible working hours
• Beautiful office furnishings with plants

Thank you very much for the interview, Pia!

Apply now to the dataglobal Group

Are you interested in becoming part of the dataglobal Group and working with us to realize the vision of the Digital Workplace for our customers? We are always on the lookout for new talent, whether in software development or in other areas such as sales, consulting, etc.

Take a look at our current vacancies and see if there is a suitable position for you. We look forward to hearing from you!

The interview series with employees of the dataglobal Group

How long have you been working for the dataglobal Group?

I have been working for the dataglobal Group for about a year now, since 01.04.2023.

What excites you most about marketing at the dg Group?

I particularly enjoy the variety of my tasks. I don’t do the same thing every day and have a lot of variety. I’m always learning something new, which not only helps me in my day-to-day work, but also in my studies.

“I’m not “just” seen as a working student, but as a full member of the team and have the same tasks and responsibilities as everyone else.”

What do you think are our most important marketing goals in the near future?

Of course, we want to increase our brand awareness and create a wide reach through social media in particular, but we also want to generate more leads through the webcasts that we hold regularly and advertise in advance.

What do you think is going really well in marketing? What successes have we had in the recent past?

Our marketing department is already doing very well. The fact that we now process everything from a Group perspective makes our work much easier. As we now use a cross-location marketing tool, we can now send mailings to all customers and partners, regardless of the business unit, and no longer have to go to the trouble of creating each mailing several times.

Our social media strategy is also bearing fruit: with our LinkedIn account, we have managed to gain more followers and cracked the 300 mark in the first quarter.

And of course, our first trade fair appearance as the dataglobal Group was also a great success for us. It was a lot of fun and the stand attracted a lot of attention, especially thanks to the great design.

How is the cooperation with colleagues and the general cooperation in the team and in the Group in general?

I work in a great team and the collaboration works very well. In general, I can say that it’s fun to work in a group, because no matter who I need input from, from which department and from which location, I always get feedback quickly. So the collaboration works really well.

How would you describe the corporate culture of the dg Group in your own words?

It’s a bit like a start-up in that a lot of things are being rethought. It’s very relaxed, even though we set ourselves clear goals that we work towards. The flexibility at work makes for a pleasant working atmosphere.

Would you recommend the dataglobal Group as an employer? Why?

In any case!

Thank you very much for the interview, Lina!

Apply now to the dataglobal Group

Are you interested in becoming part of the dataglobal Group and working with us to realize the vision of the Digital Workplace for our customers? We are always on the lookout for new talent, whether in software development or in other areas such as sales, consulting, etc.

Take a look at our current vacancies and see if there is a suitable position for you. We look forward to hearing from you!

The interview series with employees of the dataglobal Group

How long have you been working for the dataglobal Group?

Five strong years, I’ve been there since January 2019.

Why did you choose the dataglobal Group as an employer? What particularly appeals to you about our products and services?

I chose the dataglobal Group because I have the feeling that the goals are always clear and that everyone in the various teams is working towards a common goal, even if the disciplines do not overlap. I think that in many very large IT companies, this common goal is very blurred between the individual teams. With us, it feels like one big team.

My main interest is the development of the SaaS platform and how we can integrate our existing products into this platform in a technically and commercially viable way.

How do you see the dg Group’s position in the business software market?

Our strength has always been to adapt to changes in the market and in technology, but not too quickly and not too slowly. I think we are very well positioned as we can offer both on-premise and SaaS solutions with our technology stacks.

What is particularly important to you in your job? Can the dg Group fulfill these requirements?

As a tech-savvy person, I like technical challenges and our goals always require solving complex technical problems. Otherwise, of course, it would get boring 😉 Otherwise, I really like the work culture and the flexibility.

How is the cooperation with colleagues and the general cooperation in the team and in the Group in general?

I think it’s great. It’s easy to talk to everyone, and the flexibility of ad hoc discussions and pair programming is very productive when it comes to development.

How would you describe the corporate culture of the dg Group in your own words?

Start-up culture without being a start-up, if that makes sense. Easy going, but serious and determined. The work flexibility is the same. I think it’s a great working atmosphere.

Would you recommend the dataglobal Group as an employer? Why?

In any case!

Thank you very much for the interview, Richein!

Apply now to the dataglobal Group

Are you interested in becoming part of the dataglobal Group and working with us to realize the vision of the Digital Workplace for our customers? We are always on the lookout for new talent, whether in software development or in other areas such as sales, consulting, etc.

Take a look at our current vacancies and see if there is a suitable position for you. We look forward to hearing from you!