Success Story
Böblingen District Office
Use of an archiving solution in public administration
Uncomplicated case processing thanks to the central availability of documents at the Böblingen District Office
Task definition
The processes of a municipal authority with visiting hours to deal with a wide range of citizens’ concerns are traditionally document-driven. They are based on forms, applications, certificates and other documents in paper form. In these institutions, processes need to be optimized as part of digitalization. The aim is to process and store both outgoing correspondence with citizens and incoming documents in digital form. This should enable all necessary work to be carried out over time without unnecessary delays due to the best possible availability of information.
Solution
Various areas of the authority use the archiving solution from dataglobal CS in the Digital Workspace. All documents are filed here. In-depth integration with various specialist applications was implemented in order to achieve a high degree of automation and thus a low probability of error. Citizens who enter the authority with their own documents to be submitted receive them back without any special waiting times because they are scanned directly on site and stored in the dataglobal CS archive.
Customer benefits
The central storage means that no information is lost and the time required to access this information is reduced to a minimum. There is no longer any need to find documents in paper form – this benefits both employees and citizens. The immediate scanning of documents means that no copies need to be made for filing, saving costs, protecting the environment and fulfilling requests promptly.
Department
Registration office, driving license office, waste management