{"id":6702,"date":"2025-03-09T10:24:15","date_gmt":"2025-03-09T10:24:15","guid":{"rendered":"https:\/\/dataglobalgroup.com\/succes-story\/bureau-des-impots-de-la-ville-de-zurich\/"},"modified":"2025-05-20T05:51:06","modified_gmt":"2025-05-20T05:51:06","slug":"bureau-des-impots-de-la-ville-de-zurich","status":"publish","type":"succes-story","link":"https:\/\/dataglobalgroup.com\/fr\/success-story\/bureau-des-impots-de-la-ville-de-zurich\/","title":{"rendered":"Bureau des imp\u00f4ts de la ville de Zurich"},"content":{"rendered":"    <section\n            class=\"intro-section type-1\"                     style=\"\"\n            >\n                        <div class=\"container\">\n            \n            <!---------  type-1  --------->\n            \n                <div class=\"title-box\">\n                    <h1>Bureau des imp\u00f4ts de la ville de Zurich<\/h1>                                    <\/div>\n                                    <div class=\"txt-box\">\n                        <div class=\"txt\">Archivage de documents dans l&rsquo;administration publique<\/div>                    <\/div>\n                                <!---------  type-1  --------->\n\n                <!---------  type-2  --------->\n            \n                    <\/div> <!-- container -->\n\n\n        <!---------  type-10  --------->\n            <!---------  type-10  --------->\n\n        \n    <\/section>\n\n    \n<section class=\"laptop-section\" >\r\n    <div class=\"container\">\r\n                            <div class=\"laptop-container\">\r\n                <div class=\"laptop-content\">\r\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_13 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_13 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Archivage de documents issus de l&rsquo;impression de masse avec int\u00e9gration dans une application m\u00e9tier au sein de l&rsquo;administration fiscale de la ville de Zurich<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                <\/div>\r\n            <\/div>\r\n            <\/div>\r\n<\/section>\n<section class=\"txt-section type-1\" >\n    <div class=\"container\">\n        \n                            <div class=\"title-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>D\u00e9finition des t\u00e2ches<\/h2>\n<\/div>\n<\/div>\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>R\u00e9guli\u00e8rement, le bureau des imp\u00f4ts de la commune suisse g\u00e9n\u00e8re des dizaines de milliers de documents d&rsquo;exp\u00e9dition qui sont envoy\u00e9s aux citoyens par voie postale ou m\u00eame \u00e9lectronique (factures d&rsquo;imp\u00f4ts, rappels, etc.). Les autorit\u00e9s de contr\u00f4le exigent que tous les courriers sortants soient archiv\u00e9s de mani\u00e8re \u00e0 ce qu&rsquo;ils puissent \u00eatre consult\u00e9s ult\u00e9rieurement et qu&rsquo;une preuve de la communication avec le client puisse \u00eatre fournie. Les employ\u00e9s doivent pouvoir obtenir rapidement une vue d&rsquo;ensemble de la communication en cas de questions des clients finaux sur le certificat d&rsquo;exp\u00e9dition, afin de pouvoir ensuite traiter les questions rapidement et facilement.  <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                    <\/div>\n            \n                            <div class=\"txt-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_7 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Solution<\/h2>\n<\/div>\n<\/div>\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_7 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>Les documents d&rsquo;exp\u00e9dition cr\u00e9\u00e9s par l&rsquo;application m\u00e9tier sont stock\u00e9s temporairement sous forme de documents num\u00e9riques avec les m\u00e9tadonn\u00e9es correspondantes, puis index\u00e9s sur la base de ces m\u00e9tadonn\u00e9es et transf\u00e9r\u00e9s dans les archives de dataglobal CS. Lors du transfert dans les archives, un retour d&rsquo;information est envoy\u00e9 \u00e0 l&rsquo;application m\u00e9tier, avec des informations sur la mani\u00e8re d&rsquo;acc\u00e9der \u00e0 nouveau au document archiv\u00e9 \u00e0 tout moment. Par la suite, tous les collaborateurs sont ainsi en mesure d&rsquo;ouvrir chaque document archiv\u00e9 directement depuis l&rsquo;application m\u00e9tier, \u00e0 partir de l&rsquo;archive, afin d&rsquo;avoir acc\u00e8s \u00e0 toutes les informations pour r\u00e9pondre \u00e0 des questions.  <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                <\/div>\n                        <\/div>\n<\/section>\n<section class=\"txt-section type-1\" >\n    <div class=\"container\">\n        \n                            <div class=\"title-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_8 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_8 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Avantages pour le client<\/h2>\n<\/div>\n<\/div>\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>Outre le respect des exigences r\u00e9glementaires, le confort des collaborateurs lors de l&rsquo;utilisation quotidienne de l&rsquo;application m\u00e9tier et du suivi des clients finaux est accru, et les processus de travail sont plus efficaces. Outre les avantages en termes de co\u00fbts et de rapidit\u00e9 de traitement des dossiers, la satisfaction des citoyens et des employ\u00e9s augmente \u00e9galement. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                    <\/div>\n            \n                            <div class=\"txt-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_11 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>D\u00e9partement<\/h2>\n<p>Gestion de la fiscalit\u00e9<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                <\/div>\n                        <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Administration publique<\/p>\n","protected":false},"featured_media":5986,"template":"","story-category":[145],"class_list":["post-6702","succes-story","type-succes-story","status-publish","has-post-thumbnail","hentry","story-category-administration-publique"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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