{"id":6373,"date":"2025-03-07T13:24:55","date_gmt":"2025-03-07T13:24:55","guid":{"rendered":"https:\/\/dataglobalgroup.com\/succes-story\/giessen-municipal-utilities\/"},"modified":"2025-05-20T05:54:17","modified_gmt":"2025-05-20T05:54:17","slug":"giessen-municipal-utilities","status":"publish","type":"succes-story","link":"https:\/\/dataglobalgroup.com\/en\/success-story\/giessen-municipal-utilities\/","title":{"rendered":"Giessen municipal utilities"},"content":{"rendered":"    <section\n            class=\"intro-section type-1\"                     style=\"\"\n            >\n                        <div class=\"container\">\n            \n            <!---------  type-1  --------->\n            \n                <div class=\"title-box\">\n                    <h1>Giessen municipal utilities<\/h1>                                    <\/div>\n                                    <div class=\"txt-box\">\n                        <div class=\"txt\">The digital workplace for a municipal energy supplier<\/div>                    <\/div>\n                                <!---------  type-1  --------->\n\n                <!---------  type-2  --------->\n            \n                    <\/div> <!-- container -->\n\n\n        <!---------  type-10  --------->\n            <!---------  type-10  --------->\n\n        \n    <\/section>\n\n    \n<section class=\"laptop-section\" >\r\n    <div class=\"container\">\r\n                    <div class=\"laptop-image\">\r\n                <img decoding=\"async\" src=\"https:\/\/dataglobalgroup.com\/wp-content\/uploads\/2025\/03\/Success_Story_Dataglobal_Stadtwerke_giessen.png\" alt=\"\"\/>\r\n            <\/div>\r\n                            <div class=\"laptop-container\">\r\n                <div class=\"laptop-content\">\r\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_13 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_13 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Creating digitalized workplaces &#8211; the digital workplace of Stadtwerke Gie\u00dfen<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                <\/div>\r\n            <\/div>\r\n            <\/div>\r\n<\/section>\n<section class=\"txt-section type-1\" >\n    <div class=\"container\">\n        \n                            <div class=\"title-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Task definition<\/h2>\n<\/div>\n<\/div>\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>Stadtwerke Gie\u00dfen wanted to improve customer communication and process customer and partner inquiries faster and more precisely. In order to achieve this, a digital workplace and digital processes were to optimally support the employees of Stadtwerke in this endeavor. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                    <\/div>\n            \n                            <div class=\"txt-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_7 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Solution<\/h2>\n<\/div>\n<\/div>\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_7 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>All relevant information from the SAP system and other relevant sources is brought together in dataglobal CS and made available in the digital workplace. Processes are converted into digital workflows and mapped in the standardized web-based interface. Throughput times are shortened and processes are processed more easily and quickly.  <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                <\/div>\n                        <\/div>\n<\/section>\n<section class=\"txt-section type-1\" >\n    <div class=\"container\">\n        \n                            <div class=\"title-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_8 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Customer benefits<\/h2>\n<\/div>\n<\/div>\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>The digital processes enable Stadtwerke Giessen to respond more quickly to inquiries from customers and business partners. Customer satisfaction is significantly increased and thus the competitiveness of Stadtwerke Gie\u00dfen. The individual departments can actively participate in the further development of the dataglobal CS platform and thus contribute to the continuous improvement of digital processes. The dataglobal CS platform is future-proof and expandable.   <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n                                    <\/div>\n            \n                            <div class=\"txt-box\">\n                    <div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_11 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Department<\/h2>\n<\/div>\n<\/div>\n<div class=\"et_pb_with_border et_pb_module et_pb_text et_pb_text_12 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>Accounts payable, purchasing, sales, merchandise management (warehouse)<\/p>\n<\/div>\n<\/div>\n                <\/div>\n                        <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Energy &amp; Supply<\/p>\n","protected":false},"featured_media":5220,"template":"","story-category":[88],"class_list":["post-6373","succes-story","type-succes-story","status-publish","has-post-thumbnail","hentry","story-category-energie-versorgung-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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