mail.de
Download Success StoryA strong partnership for the best possible email security
mail.de GmbH is a renowned email provider based in Germany that stands for innovative, reliable and secure communication. Special focus is placed on a high standard of security and data protection – email security forms the basis and combines a secure email inbox with convenience, reliability and the best possible quality.
Over the years, the dataglobal Group with its eXpurgate solution has proven to be the ideal partner for a strong level of security that can meet the requirements of mail.de customers with highly efficient detection.
mail.de and eXpurgate – A perfect match
With a clear focus on secure email communication, eXpurgate is an important building block for mail.de. “Our customers want a spam and virus-free email inbox, which is why eXpurgate is an important core function of our email service,” says Fabian Bock, founder and CEO of mail.de GmbH.
If you look “under the hood” of the email service, you will discover various eXpurgate components, including eXpurgate SMTP (as a proxy in front of the MTAs) and eXplain-Api, which is built into the AdminTool. It has also been established that copies of all false negative reports and spam traps are forwarded directly to the Detection Lab.
Overall, the partnership is based on strong technical cooperation and an efficient exchange of feedback and information. An arrangement that has worked extremely well for years and achieves the desired results for user safety.
Regular feedback meetings
The technical collaboration between mail.de and eXpurgate includes semi-annual feedback meetings. New features, suggestions for improvement and user requests are discussed at these meetings. The aim is to continuously optimize email security and tailor it to the needs of users. The direct exchange also allows both parties to react quickly to changes in the threat situation and develop appropriate solutions.
Close exchange for fast response times
An important aspect of the partnership is the cooperation in reporting false positives and false negatives via email. Both individual users and the mail.de security team can report suspicious emails to eXpurgate. This enables a quick review and adjustment of filters to minimize misclassifications and improve the detection rate of spam and malware.
The joint response to large waves of spam that are not recognized immediately is particularly important. Through effective communication and coordinated measures, mail.de and eXpurgate can react quickly to incidents and take appropriate countermeasures to minimize the impact on users.
“Our customers want a spam and virus-free email inbox, which is why eXpurgate is an important core function of our email service”
Summary & looking to the future
“Through personal contacts and regular meetings, Enger SFeature requests and suggestions for improvement are addressed individually,” says Fabian Bock. “That’s what makes the collaboration so effective and efficient – and in a pleasant, personal setting.”
Personal exchange is therefore a key component. “This factor is particularly important to us, as it is the only way we can make real progress in improving our products and services. The threat situation in email communication is constantly changing and with the dataglobal Group, we have a partner at our side who is aware of the need to continuously adapt services.”
The successful cooperation will continue in the future: “Both sides are very interested in improving spam and virus detection even further in the future,” says Fabian Bock.