Böblingen District Office
Uncomplicated case processing thanks to the central availability of documents at the Böblingen District Office
Task definition
The processes of a local authority with visiting hours to deal with a wide range of citizens’ concerns are traditionally document-driven. They are based on forms, applications, certificates and other documents in paper form. In these institutions, processes need to be optimized as part of digitalization. The aim is to process and store both outgoing correspondence with citizens and incoming documents in digital form. Over time, this should enable all necessary work to be carried out without unnecessary delays due to the best possible availability of information.
Solution
Various areas of the authority use the dataglobal CS archiving solution in the Digital Workspace. All documents are stored here. Extensive integration with various specialist applications has been implemented in order to achieve a high degree of automation and thus a low probability of errors. Citizens who enter the authority with their own documents to be submitted receive them back without any special waiting times because they are scanned directly on site and stored in the dataglobal CS archive.
Customer benefits
The central filing system means that no information is lost and the time required to access this information is reduced to a minimum. There is no longer any need to find documents in paper form – this benefits both employees and citizens. The fact that immediate scanning of documents means that no copies need to be made for filing saves costs, protects the environment and ensures that requests are dealt with promptly.
Department
Registration office, driving license office, waste management